Backbone takes privacy seriously and is committed to protecting personal information. This policy explains how we collect, use, store, and disclose personal information.

“Personal information” means any information that identifies an individual or can reasonably identify an individual.

Website Visits

You can visit our website without providing personal information.

When you visit, we may collect non-identifying information such as:

• IP address

• Domain name

• Date and time of visit

• Pages viewed and files downloaded

• Referring website

This information is used for statistical and site improvement purposes only.

We do not identify users unless required by law.

Cookies

Cookies may be used on our website to improve user experience.

You can choose to disable cookies in your browser settings, although some website features may not function properly.

Information We Collect

We may collect personal information including:

• Name

• Address

• Email address

• Phone number

• Date of birth

• Gender

• Emergency contact details

• Payment information (e.g. credit card details)

• Donation amounts

How We Collect Information

We collect information when you:

• Complete booking or registration forms

• Subscribe to newsletters

• Make donations

• Contact us directly

• Purchase tickets through third-party systems such as Humanitix

• Interact with our website or marketing

How We Use Your Information

We use personal information to:

• Process bookings, tickets, and registrations

• Contact you about changes, cancellations, or updates

• Respond to enquiries

• Issue tickets, confirmations, and receipts

• Provide refunds or exchanges where applicable

• Send marketing and program updates

• Improve our programs and services

• Ensure safety and wellbeing at our events

Marketing

We may use your information to send updates about programs, events, and opportunities.

You can unsubscribe from marketing communications at any time using the unsubscribe link provided.

Disclosure of Information

We do not normally share personal information except:

• Where required by law

• With service providers who assist our operations

• With ticketing platforms such as Humanitix for event management

• With your consent

We do not usually disclose personal information overseas unless required or authorised by law.

Storage and Security

Personal information is stored securely in both digital systems and physical records where appropriate.

Access is restricted to authorised Backbone staff only.

We take reasonable steps to protect information from misuse, loss, or unauthorised access.

Access and Correction

You may request access to, or correction of, your personal information at any time.

Please contact:
info@backbone.org.au
(Please include “Privacy” in the subject line)

Complaints

If you believe your privacy has been breached, you may contact us in writing at:
info@backbone.org.au

We will respond within 30 days.

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner
www.oaic.gov.au

Contact Us

Backbone Youth Arts
Email: info@backbone.org.au
Website: https://backbone.org.au